Portable Personal Neck Massager!

FAQS

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Using the 10 pulse principle NeckHugger TM simulates massage as an Chiropractor!  

With NeckHugger you will feel the results with 10 minutes daily  repeated use over a period of time.

Only 2 hours of charge will last for 15 minutes of daily use for 30 days 

For any questions regarding our products or for assistance with your order, please email us and you should get a response within 3 business day. If you’re inquiring about your order, please be sure to include the order number or the email address used during checkout in your message. Thank You!

*Please note that we are currently experiencing a very high amount of orders, therefore it might take up to 5 business days for your order to be processed. Depending on the location, there might be some delays due to COVID-19. Our fulfillment team will try our best to ship out the products as soon as possible. Thank you for your understanding*

All orders are handled and shipped out from our warehouses in USA, Europe and China. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

Once you place your order, please allow 3-5 business days to process your orders. In peak periods please allow for up to 6 business days for dispatch. After that, it will take 8-20 business days for delivery depending on your location.  and standard International Shipping: 12-20 business days.

*All shipping times exclude clearance/customs delays

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

mport taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Returns 

Order Cancellation

If you wish to cancel your order for whatever reason, you can do so by sending us an email within 24 hours of purchase at neckhugger@gmail.com

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

For all other reasons, due to hygiene reasons, we do not offer refunds.

Lost or Stolen Packages

NeckHugger is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, NeckHugger will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Returns

We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at neckhugger@gmail.com

 Definitely ! Our right of return is valid for 90 days. after 90 days from your purchase , we can not offer you a refund or exchange 

1. To be eligible for a refund , the customer must have tested the product regularly till the date of approaching return.

2. Contact us at neckhugger@gmail.com, if you are not satisfied with our product, by “90days Moneback” guarantee on the subject line and also please describe about your experience with our product.

3. Once the refund/exchange has been approved, return the product with original pack, then contact our customer service for the return address.

4. Incomplete or unidentifiable claims are invalid

5. The shipping fee will be borne by the customer.

6. After successful return of the product , you will receive the full amount of the purchase price.